BRÜGGEN

CHALLENGE

Service technicians were deployed to customer locations to assess, quote and service truck trailers. This resulted in:

Lack of access to service cases, documentation and forms on site
Inefficient paper documentation
Delayed approval for service orders
Delayed work confirmation and service reports

SOLUTIONS

The solution was to develop a Service Order Cockpit that provided:

Resources – Eliminate paper documentation, reducing multiple process inefficiencies for service workers
Management – Real-time service order approvals to expand bandwidth of service workers
Documentation – All documents and forms assigned to specific service orders are available on mobile

RESULTS

Service techs use the app for the entire process from deployment, to assessment, to quoting, to confirmation and service on-site with real-time integration to SAP and Outlook which effectively:

Eliminates the use of paper documentation & reduce inefficient work for the inbound service workers
Rapidly determines service case and price on site
Gets the approval to move forward with the service order
Assigns all documents and forms to service order available on device

BRÜGGEN

The BRÜGGEN ENGINEERING GmbH represents many years of experience and professionalism in the field of project-related engineering services along the product creation chain.

ENGINEERING • People • Communication

These three central themes engage precisely into each other like gears and thus form the stable and sustainable basis for an efficient and service-oriented customer and employee care.

FACTS

INDUSTRY: Service – Engineering

MARKET: EMEA

SIZE: TBD

TECHNOLOGY USED:

Windows 8.1 App for Tablets
(.NET/XAML/Xamarin.Forms)
enosiX Framework
SAP ECC 6