AAF | Flanders Case Study
AAF Flanders is the world’s largest manufacturer of air filtration solutions, operating in 22 countries spanning across 4 continents. AAF Flanders first opened their doors in 1920 after an innovative filter invention was created by engineer, entrepreneur, and founder Bill Reed. Since that day, AAF has made it their mission to clean and protect indoor air quality around the globe to improve our quality of life.
The enosix Solution
AAF Flanders ultimately decided that the platform they were going to use to achieve these goals would be Salesforce Community Cloud. Since they were already a customer of enosix for their internal Sales cloud, it was a no-brainer that enosix would be the integration solution that would provide the SAP data needed.
In order to be successful in this initiative, AAF needed a robust yet cost effective way to provide the partner specific SAP data to the fingertips of the partner representatives.
With enosix, AAF is able to provide their partners with real-time access to information like partner-specific pricing for products, delivery and tracking information, invoice history, and the ability to create orders all from one single UI to execute their day-to-day activities. All while providing AAF with a peace of mind knowing the orders created from the portal will be 100% accurate because it’s being validated by SAP in real-time.
And since the enosix solution is pre-built, they were able to extremely reduce implementation costs and timelines that they would have incurred from an alternative solution.
“We chose enosix for our Salesforce community because our previous implementation went so well… All of our implementations with enosix have been great, the project costs and timelines have always been a huge advantage for us.”
— Stacey Smith, Salesforce Business Analyst & Administrator, AAF Flanders
The Results
After an opportunity is identified to transform the experience of their strategic partners, AAF Flanders is able to provide a world-class self-service experience by providing real-time access to SAP data and order creation capabilities. Partners are no longer left wondering whether their order was received or when it will be delivered because they now have instant access to all needed information through a single interface. Allowing them to truly move at the speed of the customer.
- Partners have access to real-time data for orders, partner-specific pricing, and invoices
- Ability to create SAP orders from Salesforce
- Ensure 100% accuracy of orders created through the portal
- Reduced implementation costs and timelines
