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Stay Connected to SAP in Real-Time in Your Salesforce B2B Commerce Cloud Site

May 5, 2021 | By: enosix

How to use SAP ERP to provide real-time pricing and inventory on your Salesforce B2B Commerce Cloud website

Key Takeaways:

  • An SAP ERP-Salesforce B2B Commerce Cloud integration helps manufacturers improve the eCommerce experience for suppliers and customers. 
  • Using SAP ERP with a Commerce Cloud website provides users with real-time access to pricing and inventory information. 
  • By providing real-time access to data, suppliers and customers can rest assured that any order they place will be completed as expected. 
  • Salespeople and other customer-facing employees can use an SAP ERP-Commerce Cloud integration to get the information they need in real-time to make fast, informed decisions. 
  • A standard approach for integrating SAP ERP with Commerce Cloud is insufficient; look for an integration partner that offers a pre-built solution for incorporating SAP ERP into a Commerce Cloud website. 

You can integrate SAP ERP into your Salesforce B2B Commerce Cloud website to gain real-time access to all of your custom SAP pricing and configuration logic. This ensures the latest product and customer data in your SAP system of record (ECC or S/4HANA) is available in your Commerce Cloud site. Plus, it allows you to provide up-to-date, customer-specific pricing, keep your inventory up to date 24/7, and automatically provide accurate tax and shipping information any time customers submit an order.

Real-time access to SAP ERP data in your B2B Commerce Cloud site improves the customer experience

For manufacturers, real-time access to SAP ERP in your Salesforce B2B Commerce Cloud site lets you share the right information with suppliers and customers. In doing so, it transforms the eCommerce experience for both parties. 

On its own, Commerce Cloud lets you customize your eCommerce experience. It allows you to set up branded sites, intuitive portals, and an easy ordering experience. You can even connect your Commerce Cloud site with your CRM to gain insights into your B2B customer relationships. This ensures sales and marketing teams can establish sales funnels and pathways in conjunction with targeted messages and offers. Customers can even receive real-time purchasing recommendations. 

Using Commerce Cloud in conjunction with your CRM helps you provide a personalized eCommerce experience. But your SAP ERP holds critical information you can use to take your eCommerce experience to the next level. 

By integrating your SAP ERP into your Commerce Cloud site, you can provide the latest inventory and product availability to the eCommerce interface. SAP is the system responsible for your supply chain and planning. It’s the only place where inventory availability and customization rules are entirely up to date. Integrating this awareness into your eCommerce website ensures site users see accurate inventory and product availability in real-time. They can select the products and configurations they want, and you’ll know those items are in stock and ready to ship. 

Integrating SAP ERP into Commerce Cloud reduces redundant data management 

Commerce Cloud and your CRM let you display customer-specific information on your site. However, up-to-date supply chain and inventory information lives exclusively in SAP. In order to maintain or update this information, you need to go into the appropriate systems and make changes individually, which can be time-intensive. And, if even a single error is made during this time, inaccurate information can be displayed on your site. This causes problems, particularly if an order is placed that you cannot fulfill. 

Since integrating SAP ERP into your Commerce Cloud site provides real-time access to your supply chain and production data, you won’t have to worry about lengthy, error-prone processes to keep information updated. Instead, SAP does the work for you, so you can focus on what’s most important, ensuring your suppliers and customers can enjoy a great eCommerce experience. 

Suppliers and customers can review their order histories in real-time when you leverage SAP ERP in your Commerce Cloud site, too. That way, they can track and review their order histories whenever they choose, resulting in an improved self-service experience.

With the ability to retrieve relevant information in real-time thanks to SAP ERP in your Commerce Cloud site, you can also cut down on customer service calls to your business. Suppliers and customers should have no trouble getting the pricing and inventory information they need to place orders when they choose. They can also rest assured that all of their information on your site remains secure and up to date.  

Finally, leveraging SAP ERP in your Commerce Cloud site benefits your salespeople and customer-facing employees. They gain access to a true source of real-time supplier and customer data. So, if there are any concerns or questions from site visitors, your salespeople and customer-facing employees can find the pertinent information on the fly. They can then use this data to make fast, informed decisions. 

Bridge the gap between SAP ERP and your Salesforce B2B Commerce Cloud website

Incorporating SAP ERP into your site can be challenging, especially for manufacturers that rely on a custom integration. A custom integration can take about nine to 18 months to build. It usually requires IDOCs or the JCo connector, along with calling standard SAP BAPIs/RFCs and piecing together the results in middleware or on the front end.

enosix Commerce is a pre-built solution for integrating SAP ERP into a Commerce Cloud site. It lets us complete your integration in 80% less time than standard approaches. This is due to the fact that our platform runs in the application layer of an SAP ERP, eliminating the need for IDOCs and the JCo connector. 

Our solution reduces the load on your SAP system in contrast to traditional integration approaches. It also provides superior code reusability across different front-end systems.

We’re happy to help you integrate SAP ERP into your Commerce Cloud site. Schedule a demo today or contact us with questions.