Enhance the customer
experience by giving Salesforce users real-time SAP data
Integrated real-time data is
critical to a smooth and efficient business operation. Unfortunately, many businesses
simply don’t run that way. Information is siloed between SAP and the front-end
system. This not only creates delays and gaps, but it also leaves
customer-facing employees without critical data they need to do their
enosix Surface is setting a new standard for SAP integration to solve this very issue. The goal of Surface is to provide the right members of your team with the right information, whether it’s your sales team, your customer service representatives, or other Salesforce users. Having the ability to view SAP data natively within Salesforce dramatically expands the capabilities and efficiency of your entire organization.
An end to ‘swivel-chair’ integration
describes what happens when Salesforce and SAP are not aligned with effective
integration. Customer-facing teams speak with a customer and look up their
account in the CRM. But as soon as they need a piece of critical information
like invoice history, order status, delivery confirmation, or partner details,
that salesperson or customer service rep has to stop and swivel to another
screen to check SAP for data that is lacking or out-of-date in the CRM.
Sometimes they even have to hang up and call another department to chase down
answers to the most basic customer questions.
With enosix Surface, that
information juggling act is a thing of the past. Our tool “surfaces” essential
customer data from the SAP ERP into Salesforce CRM. Your customer-facing personnel
have exactly the information they need from the system of record at their
fingertips without interrupting the customer conversation. This can be the
difference between making a sale and losing customers forever.
Minimal setup, remote configuration
Long and complicated implementations are often enough to deter organizations from attempting an integration like this. By contrast, Surface can be installed and configured within two to four weeks, giving your team a full 360-degree view of your customers in no time at all.
Surface requires no front-end
coding or middleware, saving time and money on IT implementation. The entire
change-over can be done remotely — even under COVID-19 restrictions, enosix
Surface can be implemented safely while maintaining all social distancing
Access data natively within Salesforce
The beauty of enosix Surface
is that it allows your team to access SAP data natively through Salesforce. Each account receives an SAP customer number, creating a
one-to-one relationship between an account in Salesforce and a customer in SAP.
Previously inaccessible or hidden data is now available through a familiar
interface with a user-friendly experience.
Everyone in your organization,
from customer service to sales to finance, is able to reference real-time
information from one common data source. Information such as customer sales,
opportunities, invoices, and item conditions are all accessible through the
CRM. You can even use your Salesforce Opportunities to get real-time,
accurate pricing out of SAP.
Give users real-time answers
enosix Surface not only makes
things easier, but it also empowers your team to be more independent and
efficient. Salesforce users will now have access to all SAP data including
customers, orders, materials, invoices, and more.
Customer-facing employees such
as customer service and sales representatives can
quickly find answers to their questions, vastly improving the customer
experience. Salesforce users can access sales document details, which gives
them detailed descriptions about specific materials and items within an order.
They also have insight into SAP deliveries, so they can see exactly where an
Customize integrated data
At enosix, we know that one
size does not fit all. Through our Salesforce Lightning components, everything
about enosix Surface can be custom-managed to suit your data needs. Only
replicate the data that is necessary to Salesforce and needed for business processes,
reporting, and analysis. As you work more with Surface, you can evolve what
your Salesforce users are able to see.
Get started with enosix Surface today
If you’re ready to integrate
your SAP data with Salesforce, there’s no need to wait. Surface can be
configured and installed remotely, giving you all the data you need in days
while also accelerating your time to value.
enosix integration solutions
are the answer for enterprise companies looking to provide a more connected and
informed experience for their customers. Surface equips your customer-facing
employees with the knowledge they need when they need it. Work intelligently by
bringing your SAP functionality through to your front- end
Salesforce system with enosix.
Contact us today to schedule a demo, and learn how you can integrate enosix Surface today.