Salesforce Field Service Integration
On-site technicians and service teams can access complete work order data to redefine real-time customer service–including work orders, warranty terms, service contracts, and more.
The growth and the business is so strong, we want to make sure that we’re able to keep delivering the best experiences for our customers.
Put the power of SAP in your service technicians’ hands
Complete visibility into the health of each Account from orders to repairs
Manage accounts within Salesforce knowing the entire picture from invoices and rebates to work orders and repairs
One face can do it all in the field
With 100% self-service capability to manage and complete service requests, order parts, and view inventory, your field service technicians never have to “call back” to the office to complete a job
Direct SAP access via SF means a single source of truth
Real-time integration minimizes the need to replicate ever changing business process, keeping IT resources focused on value-added tasks
Improve visibility into customers, service orders and contracts, and simplify orders from the field. See SAP live data and transactions in Field Service mobile app
The ultimate win-win-win: faster time to go-live, less risk, and a better user experience
The most accurate, complete view of the customer–directly in the hands of field techs:
- View SAP service contracts and work orders with line item details from anywhere
- Techs can request SAP parts for the repair online
- Accurate equipment/asset details, inventory levels, and availability
- Time logging, work orders, invoices, past quotes and orders, shipping details, configuration rules and more – all within Salesforce
- Architectural simplicity and stability mean no middleware, no JCo Connector, no IDocs, no Netweaver Gateway
- Accelerated time-to-value means enosix pre-built integrations take 70-90% less time than traditional approaches