SAP Customer Service Management Solutions

Improve customer call center experience

Your customer data is in SAP — your call center representatives should not be

Shorten customer call resolution time and increase 1st-call resolution rates by making sure your team has the data they need as soon as the customer is on the phone

  • Give your customer service and sales representatives access to a 360-degree view of the customer, through your easy-to-use, modern, service-oriented, interface
  • Let your employees access the data within your ECC (or S/4 HANA) system, but never leave the friendly user interface of today’s modern service clouds
  • Get a real-time view of the data in your SAP ECC or S/4HANA system
  • Customer order history and status, past invoices, and delivery information, along with all of the corresponding line item details available in real-time
  • All in the modern front-end of your choice, such as
  • Real-Time Visibility Guarantees Most Up-to-Date Information
  • When a sales team member or service team member is speaking with a customer, they can easily access real time data and provide an answer, thus reducing response times and improving accuracy.
Why this Matters?

This supports your digital transformation initiatives – a better customer experience overall.

Customer Service Features

Surface Customer Data
All of your SAP customer data (including invoice history, account and partner details, delivery confirmations, and more)
Access Pricing Info
Use our pre-built, but fully customizable UI interface for or integrate with the front-end of your choice using our REST API
Real-Time SAP Data
Data available in real-time, as soon as it is entered in SAP

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