Southco is a leading global provider of engineered access hardware solutions, specializing in latches, locks, and electronic access controls. Founded in 1955 and headquartered in Pennsylvania, Southco serves a diverse range of industries, including aerospace, automotive, and industrial equipment. Their products are designed to provide secure and reliable access while enhancing user experience and operational efficiency. Known for innovation and high-quality standards, Southco helps clients improve functionality and security in their products and systems.
INDUSTRY Manufacturing
Impacts Made
By enhancing the eCommerce experience with accurate, real-time SAP data, Southco can empower customers with specific pricing and available-to-promise (ATP) inventory, making the purchasing process smoother and potentially increasing sales.
The improved customer experience and self-service capabilities have led to a 10% higher customer share of wallet, meaning Southco has seen increased customer spending due to better accessibility and ease of order placement.
Streamlining the order creation process allows for quicker transactions and order fulfillment, positively impacting revenue.
The enhanced self-service features and better integration between SAP and Salesforce have contributed to a 13% reduction in the cost of placing orders compared to legacy channels, allowing Southco to optimize margins by reducing the cost per transaction. Additionally, with fewer manual entries required, the company can reduce operational costs and allocate resources more effectively.
The integration enables a singular user interface (UI), reducing the complexity for employees who interact with multiple systems and allowing them to focus on more strategic tasks.
The automation of smaller orders and the reduction in manual entry have freed up the IT team and other internal resources to focus on higher-priority tasks, including larger, more complex customer orders. By shifting responsibility away from manual tasks, Southco has enabled employees to focus on more strategic activities, improving overall productivity and efficiency.
The integration of SAP and Salesforce via enosix ensures real-time, seamless data synchronization, reducing the risk of delays or errors that could affect customer satisfaction or cause order fulfillment issues.
Real-time access to SAP data helps mitigate risks associated with outdated or incorrect information impacting customer relationships and sales processes.
Rapid integration with SAP S/4 HANA allows Southco to respond quickly to market changes and customer needs, reducing the risk of falling behind competitors.