All your customer support data inside Salesforce
100% accurate SAP data, directly in Salesforce, speeds customer inquiry resolution and provides exceptional customer service
The best possible customer experience: self-service portals and always-equipped customer service reps
The fastest resolution to customer inquiries comes with a 360-degree view of a customer’s account directly within Salesforce Service Cloud.
“[enosix] had a solution right out of the box that delivered what our representatives were used to inside SAP CRM… Access to the real-time data in SAP… having access to the live customer data helps us serve our customers better.”
Focus on value-added activities, not administration
Save time: real-time access to all the data needed to solve inbound inquiries
Complete order and quote history. Complete shipping and tracking information. Complete configuration and ATP availability. All within Salesforce.
A complete customer view means first-call resolution
Empowered customer care teams have the information they need to resolve customer inquiries the first time. No jumping between systems or “I have to call you back.”
Work smarter: customer information at your fingertips facilitates up-selling
When reps can see a customer’s complete order history – no matter how the order was placed – they can quickly identify value-added extras to increase order totals.
Actual productivity gains from enosix customers
Don’t take our word for it – enosix saves time and improves the customer experience:
- 25% faster customer service call resolution time
- 50% increase in first-time customer service call resolution
- 10 hours/week saved per service rep by using Salesforce as their single customer view
- 100% accuracy in pricing
- 50% reduction in order entry time
- 98% reduction in quote publication time
Customer service can focus on what they do best – delivering an exceptional customer experience
Customer service can become your differentiator with enosix. Seamless, accurate, and real-time data is at your fingertips, no matter if it’s an order, shipping, return, or repair inquiry.
Your clients and distributors have other options – be their first choice
From easy-to-use and mobile-friendly self-service portals, to 24/7 order entry, to self-tracking shipments: customers can access basic tasks like order status, or reach out if they have deeper questions.