Salesforce Field Service Integration

On-site technicians and service teams can access complete work order data to redefine real-time customer service–including work orders, warranty terms, service contracts, and more.

The growth and the business is so strong, we want to make sure that we’re able to keep delivering the best experiences for our customers.
Tim Elhefnawy
GM & VP Parts Division

Put the power of SAP in your service technicians’ hands

Complete visibility into the health of each Account from orders to repairs

Manage accounts within Salesforce knowing the entire picture from invoices and rebates to work orders and repairs

One face can do it all in the field

With 100% self-service capability to manage and complete service requests, order parts, and view inventory, your field service technicians never have to “call back” to the office to complete a job

Direct SAP access via SF means a single source of truth

Real-time integration minimizes the need to replicate ever changing business process, keeping IT resources focused on value-added tasks

Improve visibility into customers, service orders and contracts, and simplify orders from the field. See SAP live data and transactions in Field Service mobile app

The ultimate win-win-win: faster time to go-live, less risk, and a better user experience


The most accurate, complete view of the customer–directly in the hands of field techs:

  • View SAP service contracts and work orders with line item details from anywhere
  • Techs can request SAP parts for the repair online
  • Accurate equipment/asset details, inventory levels, and availability
  • Time logging, work orders, invoices, past quotes and orders, shipping details, configuration rules and more – all within Salesforce
  • Architectural simplicity and stability mean no middleware, no JCo Connector, no IDocs, no Netweaver Gateway
  • Accelerated time-to-value means enosix pre-built integrations take 70-90% less time than traditional approaches

How can I consolidate information so my field service teams don’t have to search for information in various systems?

enosix for Salesforce Field Service enables service techs to create and manage work orders, track parts and labor, and easily find customer information like warranty terms and equipment serial numbers. enosix exposes this SAP-based data in real-time, all within Salesforce.


How can we get a holistic (yet detailed) view of appointments, resources, and parts orders?

Simply put: make Salesforce the only screen your teams need!  With enosix, Service teams use Salesforce to schedule appointments and assign resources and products to work orders, as you serve your customers. We then bring in real-time SAP status or scheduling changes throughout the order lifecycle. In the field, install technicians can needed parts with Salesforce and enosix triggers consignment orders or goods movements in SAP to ship those needed parts. 

Talk to a specialist to create your success plan today.

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