SAP & Salesforce Service Cloud Integration
Get true real-time SAP ERP data in your Salesforce Service Cloud with enosix’s pre-built Rapid Integration Objects to truly unlock the power of Salesforce Service Cloud.
The proven, cost-effective way to leverage SAP data in your Salesforce Service Cloud
Salesforce Service Cloud allows you to provide fast, scaleable digital service from anywhere. However, if your customer data resides in SAP® ERP, your agents could be wasting valuable time switching between systems or waiting on another department for information. With enosix, your agents can access all the info they need from SAP right in Salesforce Service Cloud and rapidly respond to all your customers’ needs. You can even support self-service use cases by letting your customers see real-time SAP data.
When companies run SAP ERP, business and customer data that is necessary for an optimized customer experience can often seem ‘locked away’ and hard to access. Integrating this vital data to Salesforce has traditionally relied on replication and rebuilding all of the complex business logic within SAP that has been developed over many years. The complexity of SAP, coupled with the poor connectivity offered by SAP for middleware and other legacy integration approaches, is not suited for operations at the speed of today’s customer.
Now there is no need to re-create logic and replicate data. enosix delivers purpose-built, intelligent solutions to unify the Salesforce platform with SAP. This real-time Salesforce Service Cloud integration technology is providing unprecedented value to Salesforce clients—both on its own or as a complement to MuleSoft or other middleware solutions that are already in place.
enosix provides ready-to-use pre-built Rapid Integration Objects (RIOs) built on the SAP ERP app layer that allow you to integrate seamlessly to Salesforce Service Cloud. 90% of the integration work between SAP ECC or S/4HANA has been done for you, so you can go live with real-time bi-directional integration to your Salesforce Field Service Lightning instance in weeks, not months. This allows your reps to view detailed info on assets, parts, prices, ATP, work orders, and service contracts without ever leaving Salesforce. And they can create additional orders in Salesforce while they are working with customers, knowing that every order is pre-validated by SAP for pricing and SAP variant configuration rules. With the click of a button, the order can be pushed to SAP for fulfillment.