HD Supply is a leading distributor in the maintenance, repair, and operations (MRO) industry, serving professionals in facilities maintenance, infrastructure, and specialty construction. They provide a broad range of products, including plumbing, electrical, HVAC, and janitorial supplies, along with specialized items for infrastructure needs. With a strong focus on customer service, HD Supply also offers value-added services like inventory management and procurement solutions, helping approximately 300,000 customers across the U.S. manage their facilities efficiently and cost-effectively.
INDUSTRY Building Materials
Impacts Made
With enosix, HD Supply was able to double its quote output, which directly facilitates quicker responses to customer inquiries. This improvement in quote volume results in a 2x potential profitability, improving the likelihood of conversions and revenue generation.
The consolidated quoting system within Salesforce provides better visibility, enabling sales reps to identify and act on upselling opportunities.
HD Supply achieved more accurate pricing, quoting, and ordering processes, reducing errors by 25% in price approvals, claims, and customer cases. This decrease in error rate helps protect margins and avoid unnecessary cost leakage.
By consolidating quoting into a singular UI within Salesforce, HD Supply gained better visibility, enabling sales reps to identify and act on upselling opportunities. This leads to more revenue per transaction and strengthens margin control.
HD Supply had quotes with numerous line items that caused timeouts due to Salesforce’s limitations. Enosix created a solution to streamline the process, allowing large quotes to be generated quickly without timing out. As a result, HD Supply’s turnaround time for quotes was reduced by 50%.
The integration of SAP data directly within Salesforce allowed sales reps to access critical information more easily, leading to a 25% reduction in price approval requests now that 100% accurate data was in the hands of sales reps.
Consolidating data between SAP and Salesforce ensured consistency across platforms, enabling more reliable data for forecasting and decision-making, which mitigates financial risk.
By accelerating quote turnaround and ensuring pricing accuracy, HD Supply strengthened customer relationships and loyalty, reducing the risk of client dissatisfaction and attrition.