Legrand is a global specialist in electrical and digital building infrastructures, headquartered in France. Established in 1865, Legrand offers a wide range of products and solutions for electrical distribution, home automation, and building management systems. Their portfolio includes switches, outlets, lighting controls, and energy management systems. Known for innovation and sustainability, Legrand enhances the efficiency, safety, and comfort of residential, commercial, and industrial buildings worldwide.
INDUSTRY Manufacturing
Impacts Made
Improve quote output and reduce turnaround time by 25-50%, leading to more quotes being generated and more sales.
Improved response times contributed to a 5% increase in won bids, adding $750,000 in revenue and enhancing customer satisfaction (CSAT) by 0.5 points.
Allocating more time to cross-selling efforts brought in an additional $2.6 million in revenue, driven by a focus on target accounts and high-value sales opportunities. Total revenue impact to Legrand via enosix integration capabilities equates to an estimated $3.4 million.
Legrand implemented automation to eliminate duplicate emails, enable automated order change notifications, and remove the need for double-entry on bids. Automation saved 7,488 hours, equivalent to $224,640.
Streamlining tasks in customer care and inside sales saved 42,952 hours, totaling approximately $1.4 million in labor savings. The total cost savings impact to Legrand is an estimated $1.64 million.
Experienced a 66% reduction in support costs for every SAP integration, allowing for better allocation of resources to revenue-generating activities.
Saved an average of 10 hours per sales & service rep per week (2 hours/day), allowing staff to focus on higher-value tasks and improving overall productivity.
Automation enabled by enosix integration of SAP led to substantial time savings, amounting to over 50,000 hours saved. This improved customer satisfaction (CSAT) by 1.25 points and allowed the team to reallocate resources toward regional support and key account management.
Enable sales teams to partner better with IT and ease the burden on IT teams, resulting in a more empowered workforce.
Reducing time wasted on manual entry minimizes the risk of errors, ensuring that data integrity is maintained across systems.
Address issues of missing bid/quote data and outdated opportunities, allowing sales teams to have a complete 360° view of customers, which mitigates risks in customer relationships.
Achieve bi-directional integration with SAP to ensure that pricing and inventory updates are timely and accurate, reducing risks associated with outdated information affecting customer satisfaction and sales forecasts.