Sonny’s Car Wash Factory, based in Tamarac, Florida, has been a leading manufacturer of car wash equipment since 1949. They offer a wide range of solutions, including conveyor systems, automatic washers, and drying equipment. Known for innovation and quality, Sonny’s supports global car wash operators with installation, maintenance, and training services.
INDUSTRY Manufacturing
Impacts Made
- Enhanced Accuracy: Internal users and external customers can now generate real-time, 100% accurate quotes using SAP configurations. This speeds up quote delivery, improving win rates against competitors and boosting market share.
- Improved Customer Experience: Prompt, accurate information enhances customer satisfaction and loyalty. This has led to increased sales, with a significant uptick in revenue compared to historical data.
Cost Savings: Scaling Salesforce efficiently reduced operational costs by an estimated $500,000 annually, due to streamlined processes and reduced manual workloads.
- Expanded User Base: Sonny’s Salesforce user base grew from a 5-person starter team to over 100, highlighting the platform’s scalability and effectiveness. The expanded user base enabled more comprehensive sales and customer service efforts, potentially increasing revenue by $2-4 million annually through improved efficiency and enhanced customer engagement.
- Dramatic Time Savings: The time to generate quotes reduced significantly from 5 hours to just 10 minutes, enhancing productivity and responsiveness. This equates to 24 FTE savings.
- Data Accuracy Risk: enosix ensured 100% accurate data movement between systems, reducing the risk of errors in quotes, orders, and customer information.
- Cost Overruns: The efficiency gains and reduced manual work minimized the risk of budget overruns associated with complex integrations and operational inefficiencies.
“enosix’s unique offering in the marketplace let us bring together our CRM and SAP platforms seamlessly, without headache. We’re delivering quotes faster and getting 100% accurate information out the door, driving our business forward”
“We wanted to be able to deliver a seamless customer experience. By giving our sales reps a far easier, more robust, platform to work through quotes we’re delivering far better experiences and winning more business”
– GM & VP, Parts Division