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Governed SAP B2B Self Service.

Order, pricing, shipment, and availability context for buyers, distributors, and partners on ECC and S/4HANA.

Pricing is validated against live SAP before confirmation. With arnold™ AI by enosix B2B Self-Service, buyers can order, check status, and resolve issues, helping to eliminate unnecessary support calls, sync delays, and order failures. B2B buyers expect self-service to answer account-specific questions and help complete routine actions without calling support. arnold™ connects the AI experience to governed SAP processes, while keeping the buyer locked to the right account, permissions, and allowed actions.

Let customers do it themselves. Without breaking SAP.

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arnold™ | B2B Self Service Workflow

arnold™ B2B Self-Service Workflow.

The portal shows yesterday’s pricing. The order fails at SAP. The buyer calls support.

The Problem

B2B portals built on replicated SAP data always drift. The pricing a buyer sees at 9am was synced at midnight. By the time they submit the order, contract terms have changed, ATP has moved, or credit has shifted. The order fails at SAP. The buyer calls support.

Governed SAP B2B Self-service

arnold™ connects the portal directly to live SAP pricing, availability, and account status on every interaction. No sync schedule. No replication lag.

The price the buyer sees is the price SAP will accept. Buyers order, check status, and resolve issues. Fewer support calls. No sync lag. Orders that hold up at SAP.

SAP Confirms

Customer pricing rules · ATP and availability · Order history · Account status and credit · Invoice data · Returns eligibility

Business Payoff

Self-service completion rate improved. Support call volume reduced. Order accuracy improved at the source — not corrected after the order fails at SAP. Digital commerce investment delivers because the SAP data behind it is live.

Agent Skill Outcomes

Status & Inquiry · Pricing & Terms · ATP/Availability · Quote-to-Order · Order Change · Returns & Credits

Who It Serves

Buyers · Distributors · Partners · Procurement teams · Digital commerce · Customer service · Channel ops

Human approval is required before SAP submission. arnold™ stages the quote and surfaces exceptions. It does not commit without seller review. This is not a recommendation engine. It is a governed execution layer.

SAP Truth Required

• Customer-specific pricing conditions

• Contract terms and rates

• ATP and fulfillment calendar

• Credit status and limits

• Order configuration rules

A single enosix RIO call retrieves all of the above from live SAP — not a cached record, not a snapshot — in one round trip, at the moment of the quote request.

Governance & Exception Routing.

arnold™ does not silently pass exceptions to SAP. Configured validation conditions are checked, explained in plain language, and surfaced or routed based on configured workflow rules.

Exception trigger		Action
Credit hold detected on submission	→	Buyer notified before order is submitted to SAP
Pricing change since session started	→	Buyer shown updated pricing before confirmation
Order quantity exceeds available ATP	→	Alternatives shown — partial ship or alternative date
Return request outside policy window	→	Surfaced or routed based on configured workflow rules, for example: escalated to the customer service team

How SAP AI commerce with arnold™ B2B Self-Service is measured.

Every arnold™ B2B Self-Service deployment can be baselined and reviewed through Impact Mission Control to help teams separate projected value from observed impact.

↑ IMPROVES

Self-service ratio
When the buyer gets live pricing, current availability, and accurate account status in a single interaction, they complete the transaction without calling support. Self-service ratio rises because the portal finally tells the truth.

↓ REDUCES

Support calls
Most B2B support calls trace back to stale data. The buyer saw one price, SAP held another. arnold™ connects the portal to live SAP on every interaction. Can reduce support calls caused by stale or inconsistent SAP data.

↑ IMPROVES

Order accuracy
Orders built on live SAP data do not fail at SAP. Pricing, ATP, and account credit are validated before the order is submitted. The buyer places what SAP will confirm.

↑ IMPROVES

Conversion rate
Buyers who encounter accurate pricing, confirmed availability, and no failed orders at checkout complete more transactions. The commerce experience converts because the SAP data behind it is live.

Agent skills and delivery surfaces.

B2B Self-Service runs on the same composable skill library as every arnold™ workflow, delivered across every AI client and enterprise platform your team already uses.

Agent Skill Outcomes

Status & Inquiry · Pricing & Terms · ATP/Availability · Quote-to-Order · Order Change · Returns & Credits

Composable, extensible, and configurable to your SAP environment. Custom SD transaction exits, Z-programs, and customer-specific pricing logic are reachable within your arnold™ configuration. Security controls govern which skills and tools are available per buyer account.

⇕ delivered across every surface your team already uses

Delivery Surfaces

Supported AI clients and enterprise platforms via MCP, API, and SDK

Shopify Commerce
Salesforce Commerce Cloud
Salesforce / Agentforce
Microsoft Copilot
ServiceNow
ChatGPT
Claude
Gemini
Shopify
arnold Cloud UI
MCP / API / SDK

⇕ grounded in

enosix Foundation

Real-time SAP truth via RIOs · ECC · S/4HANA · No replication · SAP-certified

B2B Self-Service does not approximate SAP data. It reads live customer pricing rules, account credit status, and ATP from the SAP system of record, at the moment of the buyer interaction — not from a cache synced last night.

How arnold™ B2B Self-Service works.

Five-step governed workflow.

From buyer login to confirmed SAP order. Named actors. Present tense. This is the sequence arnold™ runs on every B2B self-service interaction.

Buyer enters the self-service experience

A distributor, partner, or procurement team member opens the B2B portal, commerce platform, or AI-assisted buying experience. They want to reorder product, check shipment timing, or understand why pricing changed. arnold™ receives the request via MCP or REST API. No SAP login required from the buyer.

arnold™ receives the request via MCP or REST API.

Buyer context confirmed · account and permissions validated

Before any SAP data is retrieved, arnold™ validates the buyer’s identity and confirms their account context using OAuth 2.0. The buyer is locked to their authorized account scope. Only the skills and actions permitted for that buyer’s account are available. Strong boundaries govern what the buyer can see and do.

OAuth 2.0 identity check runs first. No SAP call until scope is confirmed.

Live SAP via enosix RIO

A single enosix Rapid Integration Object (RIO) call orchestrates the complete buyer picture: customer-specific pricing conditions, current ATP against the requested quantity and delivery date, order and invoice history, account credit standing, and returns eligibility, inside SAP’s live processing layer — in one round trip. Not a cached record synced at midnight. Live SAP at the moment of the buyer interaction.

SAP objects read: customer-specific pricing conditions, ATP, order history, invoice status, account credit standing, returns eligibility.

Exceptions surfaced · buyer decides

If a credit hold is active, pricing has changed since the session opened, the requested quantity exceeds ATP, or a return request falls outside policy, arnold™ surfaces the exception in plain language before the buyer submits. No SAP jargon. No silent failure. The buyer sees exactly what SAP found, what it means, and what their options are.

Human confirmation required before any write-capable action is submitted to SAP.

Buyer confirms · arnold™ submits to SAP · interaction logged

The buyer reviews the validated order and confirms. arnold™ executes. Human-readable result returned. Key workflow events — user, skill, SAP objects read, pricing validation result, exceptions caught, action taken — can be captured in Impact Mission Control for visibility, review, and improvement.

Full audit trail: buyer account · skill · SAP objects · validation result · action taken · outcome.

Built for SAP ECC today.

Ready for S/4HANA tomorrow.

Most SAP AI commerce or self-service strategies assume S/4HANA modernization is already complete. Most SAP customers still run ECC. arnold™ is a purpose-built governed AI execution layer for live SAP ECC and S/4HANA processes.

SAP ECC 6.0+ · Live now
S/4HANA · Same skills
No data replication
No migration required
No middleware rebuild

Bring us a real SAP workflow. Leave with a proof plan.

In one working session we will identify where sync lag is costing you orders and support volume, show arnold™ resolving it live against your B2B scenario, and leave you with a proof plan your CFO can act on.

One session. No commitment. A proof plan your CFO can act on.

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Questions technical evaluators actually ask about B2B Self-Service.

arnold™ AI by enosix B2B Self-Service runs on SAP ECC 6.0+ today. The same workflow carries forward to S/4HANA with no rework required. You do not need to complete an S/4HANA migration before deploying.

arnold™ detects the pricing change before the order is submitted and surfaces the updated pricing to the buyer for confirmation. The buyer cannot submit at the old price.

Without arnold™: the portal shows yesterday’s pricing, the order fails at SAP, and the buyer calls support.

WWith arnold™: pricing is validated live.

Buyer context is validated and locked to the authorized account using OAuth 2.0 before any SAP call is made. Security controls govern which skills and tools are available per buyer account. Strong boundaries govern what the buyer can see and do. A buyer cannot access data outside their account scope.

Customer pricing rules, ATP and availability, order history, account status and credit, invoice data, and returns eligibility — all read from live SAP at the moment of the buyer interaction. Not from a replicated or cached dataset.

arnold™ surfaces the ATP shortfall before the order is submitted and presents alternatives — partial shipment against available inventory, or the earliest confirmed delivery date for the full quantity. The buyer chooses. SAP receives a confirmed, executable order. No failed orders at submission because availability is checked live before checkout.

Yes. enosix’s Rapid Integration Objects (RIOs) execute inside SAP’s live processing layer — reaching custom condition types, Z-tables, and pricing exits that are invisible to external API-based tools. Organizations with custom SAP pricing logic can eextend arnold™ to connect existing Z-programs, custom BAPIs, and tailored condition types within your arnold™ configuration.

Some configuration is required depending on environment complexity, but the architecture reaches it — standard external connectors typically cannot.

Governed SAP B2B Self Service.

Order, pricing, shipment, and availability context for buyers, distributors, and partners on ECC and S/4HANA.

arnold™ | B2B Self Service Workflow

arnold™ B2B Self-Service Workflow.

Governance & Exception Routing.

How SAP AI commerce with arnold™ B2B Self-Service is measured.

Agent skills and delivery surfaces.

How arnold™ B2B Self-Service works.

Five-step governed workflow.

Built for SAP ECC today.

Ready for S/4HANA tomorrow.

Bring us a real SAP workflow. Leave with a proof plan.

Does arnold™ B2B Self-Service work on SAP ECC today, or does it require S/4HANA?

What happens when the buyer’s order reaches SAP and the pricing has already changed?

How does arnold™ stop a buyer from seeing another account's pricing or credit information?

What SAP objects does arnold™ read during a B2B self-service interaction?

What happens when the buyer's requested quantity is not available at the delivery date they need?

Can arnold™ handle custom SAP pricing logic — customer-specific contracts, Z-pricing conditions, or non-standard rate cards?