JSW Steel, part of the JSW Group, is a major steel manufacturer based in India. Established in 1982, it produces a wide range of steel products, including hot-rolled, cold-rolled, and coated steels for various industries such as construction, automotive, and appliances. JSW Steel is known for its advanced technology, sustainable practices, and commitment to quality. With a significant presence in both domestic and international markets, the company plays a key role in the steel industry and contributes to infrastructure development and industrial growth.
INDUSTRY Manufacturing
Impacts Made
JSW’s hyper-personalized experiences have strengthened relationships with diverse customer segments (B2B, B2B2C, B2G), enabling strategic market expansion opportunities.
30% of JSW’s business now flows through the Customer Portal, significantly boosting revenue channels by enabling seamless and efficient transactions.
13% increase in volume demonstrates that the shift to a customer-centric approach is delivering measurable success.
Improved production planning by 85%, allowing for seamless order processing and reducing unnecessary production delays, directly benefiting margins.
Real-time data and advanced analytics reduce error-prone manual processes, helping minimize operational costs.
Automated processes powered by 104 APIs (up from an initial 14 APIs) decrease dependency on manual labor, supporting higher operational margins through enhanced productivity.
enosix’s user-friendly platform supports 5,500 daily users and offers 250 unique views with 13 custom dashboards to deliver critical, customized insights, aligning with the specific needs of each department.
With 40-50 people in sales, supply chain, and customer service using real-time data for decision-making, enosix has driven cross-functional efficiency, simplifying complex data for human users.
Real-time access to SAP for 40% of portal traffic ensures that data is up-to-date, reducing risks associated with outdated information and supporting swift, data-backed decisions.
The use of 104 APIs—up from 14—helps mitigate integration risks, allowing for robust and adaptable data connectivity across JSW’s complex workflows.
The unified platform operates with a 99.6% success rate for running these APIs, ensuring stable, consistent performance and minimizing disruptions to the business.
“With enosix, what we achieved is a very simplified buying process for our customers and simplifying the complex pricing conditions of SAP, plus ensuring that we deliver to the customer on time and in full. So that’s, in a nutshell, a very customer-centric solution.”
– Vice President, IT & Digital Solutions