COVID-19 is impacting digital transformation and enosix’s
latest integration solutions are rising to meet the challenge
The landscape of digital
transformation was already changing rapidly, but the COVID-19 pandemic has
exposed large gaps in certain industries that are accelerating it at a faster
pace. Now, companies are seeking solutions that streamline operations, simplify
processes, and give customers the best possible experience.
Although the disruption of the
pandemic may be the catalyst for a lot of this transformation, these changes
are permanent. They are the result of new demands from the marketplace and new
expectations from customers.
Integration is one of the
biggest areas of transformations we’re seeing, especially across the
manufacturing and eCommerce sectors. As demands for self-service and enhanced
speed grow, so does a business’s need to keep up with solutions. Let’s take a
look at some of the areas experiencing the most change and how enosix is
adapting to the shift.
COVID-19 exposed a lot of performance issues with business’ eCommerce solutions and proved how necessary they were to those without them. Integration is the key to any successful eCommerce platform, B2B or B2C. It not only enhances the quality and speed of the information available online, but it also improves the self-service features, which are a growing necessity.
Integration, however, is one
of the most complex components of digital transformation. Many businesses are
avoiding it altogether or seeking solutions that will take months, and possibly
years, to implement.
enosix is the only integration platform with both front- and back-end certifications that eliminate the need for middleware altogether and bring critical information where it’s needed. enosix Commerce integrates eCommerce sites with SAP ERP data, which has some monumental benefits for customers and companies:
- Customers can see
real-time inventory as well as any specific pricing, discounts, and variations
unique to them. This guarantees accuracy before an order is submitted and
eliminates any disappointment from having to contact the company to correct an
- As soon as the
shopping cart is submitted, the order is created in SAP with accurate pricing,
shipping, tax, and business logic. This improves fulfillment and shipping time,
getting the order to the customer faster.
- So many of the
questions that customers contact a business with are simple inquiries related
to orders and shipping status. An integrated eCommerce solution enables
self-service options that greatly improve customers’ ability to find these
answers themselves. This frees customer service employees up to help others.
Customer experience is more important than ever. Studies show that 1 in 3 customers will leave a brand they love after just one bad experience, while 92% will completely abandon a company after two or three negative interactions. These negative interactions can be anything from lack of follow up to a tense conversation to slow reaction time.
Integration between SAP and your front-end system, especially Salesforce, will empower customer-facing employees with the data they need to serve customers like never before. enosix’s SAP customer service management solution is leading the way to a better customer experience through digital transformation.
Some of enosix’s biggest
- A 360-degree view of the
customer that brings together information such as order history, specific
pricing, variant configuration, and demographics.
- Employees can access
the data in SAP ECC or S/4HANA directly through the front-end interface. This
allows them to see critical backend information while still working in the
system they’re comfortable using.
- No more “swivel chair
syndrome” or long wait times as employees log in to additional systems or ask
another department for answers. Having access to real-time customer data will
reduce customer call resolution time and increase first-call resolution rates
because CSRs are able to answer questions quickly and accurately.
We talk a lot about SAP integrations with Salesforce, but enosix Connect allows for integration with your on-premise ERP system and cloud-based applications through pre-built API calls and ABAP objects. Although Salesforce is the industry leader, we recognize the uses of other cloud providers such as Dynamics, NetSpeed, and other homegrown systems.
enosix’s 300+ pre-built API
calls and 90+ advanced ABAP objects provide easy access to commonly used
business objects and transactions. Unlike integration solutions that rely on
the standard SAP connector, our API calls use easy-to-understand, simple field
Our developer-friendly API
portal lets you see the API calls you have deployed, along with all the needed
documentation. You can test API calls right from the portal to simplify
Digital transformation for the future
The need for integration is undeniable, and many businesses are waking up with the feeling that they’re falling behind other industries and competitors. Traditional middleware solutions to integrate SAP ERP data with a front-end system can take months — time and attention most businesses don’t have right now. enosix’s pre-built and pre-tested solutions offer agile integration, which reduces implementation time to weeks.
Many organizations are also
putting off integration solutions until their transition to S/4HANA is
complete. Unfortunately, this transition could take years while the demand for
speed and accuracy only increases. enosix’s integration solutions are portable,
meaning businesses can implement them now in SAP ECC and easily transfer them
There is no reason to delay digital transformation any longer. Request a demo with enosix to learn more about our integration solutions and the ways we can help you provide a more connected and informed experience for your customers.
Listen to the full CPQ Podcast episode with enosix CEO Gerald Schlecter for a full breakdown of enosix’s latest developments and his vision for the future of digital integration.