It’s hard to do your
best work when the tools get in the way
Every company has at least one process that the staff avoids
like rush-hour traffic on the New Jersey Turnpike. It’s bad enough when the
avoidance is over a little-used, manual workaround needed to delouse a
once-in-awhile database processing exception. It’s another level of problem
when the offending workflow is the one slowing down sales, fulfillment, or
It’s easy to believe that this is the exception to the rule, but when 20% to 30% of revenue is lost each year to egregious process inefficiencies, you have to wonder.
Too many times,
“process” is confused with “work”
Every business process is supposed to exist in the service
of actual work. That’s all well and good — all work has its process, doesn’t
But in many contemporary professional environments, the
process has become an end unto itself. Work generates value; process consumes
it. A certain amount of process is necessary to bring work to completion, but
too much process dilutes the effort of everyone involved. The proliferation of
process isn’t just a systems issue or an efficiency issue; it’s a morale
And from where is all
this “process” coming?
In a word: systems. Applications that have been put in place
to enhance efficiency and increase output — different, incompatible programs
brought in by siloed departments that themselves don’t do a very good job of
communicating with each other.
Most of these programs aren’t very good at talking to each
other, but they all must work together to one extent or another. It’s
challenging to go about the business of creating value when so much of the
effort that should go to productive work is taken up by the process. Many
valued “workers” are reduced to glorified gophers, trying to keep fundamentally
incompatible “efficiency-enhancing” programs on the same page.
There is something very wrong here.
Less “process,” more
The concept is simple, but the implementation somewhat less
so. The biggest time waster and friction generator is having humans functioning
as the interface between two systems that don’t comprehend each other’s
language. It’s here where enosix’s solutions can be invaluable.
It would be best if you had workflow solutions that allow
the systems in question to interoperate in real-time. Anything less means
you’re merely reducing process when you had the opportunity to virtually
Optimized workflows automate the most repetitive business
processes and reduce processing times. Properly configured workflows enhance
the efficiency and quality of the process, reducing — and here’s the key —
manual effort. They free up human hands and minds to do actual, value-creating
SAP Cloud for
Customer workflows in action
There are literally thousands of interactions between
systems where workflows can save time, effort, and grief.
Here’s one example: When a salesperson makes a sale, they
enter the order into Salesforce themselves directly. Normally, that order then
needs to be duplicated in SAP by an expert operator. If there is an inventory
shortage or product configuration error in the signed order, that must be
communicated back to the salesperson who may need to go back to the customer
and renegotiate the deal or delivery terms. With enosix, inventory and configuration
information are synced in Salesforce and the order can be sent directly through
to SAP with the touch of a button.
Except for manual logins and clicks, all the pertinent
records along the way are automatically updated, eliminating the need for any
additional labor, stress, or staff time to be spent processing the request. It
negates the need for the salesperson to involve anyone else in the process that
doesn’t need to be, and enables your salespeople to be more responsive to your
customers because they can provide immediate feedback on any issues that come
Let enosix harness
the full power of your IT investment
enosix’s integration technology is designed to improve your
overall sales workflow experience and make your enterprise as efficient as
possible. Connecting SAP data with your front-end systems will improve
productivity, boost morale, and increase customer satisfaction, among many
By optimizing your sales processes, you will give your team
the time and resources they need to dedicate to more critical tasks. enosix is
focused on continually pushing the boundaries of what is possible. We bring you
next-generation integration technology that delivers on the promise of the
Learn more about how enosix can enhance the productivity of your whole organization. Connect with Enosix at 844-436-6749 or request a demonstration of our integration solutions today.